As you’d expect from a global provider, our technical support and maintenance capability is robust and thorough.
Our reputation is such that we’re regularly asked to provide technical support on installations carried out by others.
Our technical support covers…
- 24/7/365 remote support
- Preventative routine maintenance via global partners
- Emergency same day call-outs
- Extensive spares stock holding for immediate swap-out
- Comprehensive reporting and call management
- Airside security clearance and safety accreditation required by the ICAO
Our unique compliance software solution is a retail support process that includes an online reporting portal for clients, PDA demonstrating and reporting, compliance apps and a complete on-line management system.
This means that our clients have instant access to data, supported by visual evidence. This gives them the opportunity to be proactive and instantly assign appropriate monitored tasks – allowing store staff to concentrate on what they do best: sell.
The key benefits are consistent operational excellence, greater control, increased flexibility, swifter resolution of issues and significant time savings.